Jain Online LMS
Customer Service Management
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Introduction to Course
English
Introduction to Sentences,Types and Kinds of Sentences
Introduction to Nouns
Types of Nouns, Singular and Plural of Nouns
Noun as subject and object, Rules for Nouns
Introduction to Pronouns and Types pronouns
Usage of Pronouns
Introduction to Verbs and Types of Verbs
Verbs use and Introduction to Adverb
Adverb Usage and Types
Subject verb agreement in Sentence
Introduction to Tenses-Meaning, Types of tenses
Usage of Tenses
Introduction to Adjectives, its place in sentence
Kinds of Adjectives,Common endings
Introduction to Articles
Introduction to Prepositions and Prepositions with special use
Introduction to Punctuations and rules to use
Phonetics, How are sounds pronounced, Consonants and Vowels
The Attitudinal Function, Function of Intonation,Syllables,Word Stress
Recap of Nouns, Adjectives, Adverbs,Syllables, Intonations
Conversational English-Introducing oneself and Greetings
Conversation Starters and Endings
Conversation Invitations, Thanks and Expressions
Study Material-English
Email Etiquette
Internet and E-mail Etiquette
Internet
Make Careful use of Internet
Meeting Etiquette
Business Protocol
Perfect Handshake
Team Interaction Etiquette
Manage Your Emotion & Communication Traps
Communication, Spoken Communication
Advantages of written Communication
Principles of Business writing & Orientation towards the receiver
Forms of written Communication in business
Sum up
Apply Proper Telephone Etiquette
Dos and Don’ts in Inbound Calls
Effective Communication
Problem-solving skills
Customer Relationship Management
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Welcome to Jain University Learning Management System
Customer Service Management
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NETAP
BBA
Sem 4
Netap_Customer Service Management
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Customer Service Management
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